SERVICE WAITING EXPERIENCE: THE GRANULARITY EFFECT OF QUANTITATIVE INFORMATION ON CUSTOMER REACTIONS TO WAITING
Genre
Thesis/DissertationDate
2018Author
Baek, JooaAdvisor
Ok, Chihyung (Michael)Committee member
Wu, Luorong (Laurie)Lu, Lu
Morrin, Maureen
Department
Tourism and SportSubject
Business AdministrationMarketing
Psychology
Balking Behavior
Granularity Effect
Reneging Behavior
Restaurant
Service Experience
Waiting Management
Permanent link to this record
http://hdl.handle.net/20.500.12613/2572