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The Self, Emotion, & Regulation Model of Giving and Receiving Constructive Feedback
Ulichney, Virginia
Ulichney, Virginia
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Pre-print
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2021-06-28
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Psychology and Neuroscience
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https://doi.org/10.31234/osf.io/9vsp4
Abstract
We must often give and receive constructive feedback in various contexts. Constructive feedback offers unique benefits including improvements in performance, goal-pursuit, self-awareness, and self-efficacy. However, it is challenging to give and receive. This may be due to threats to self-concept that giving and receiving constructive feedback pose. Yet, the role of self-concept threat in constructive feedback remains understudied. We propose that giving and receiving constructive feedback trigger self-concept threat and can result in negative affect for givers and recipients. This framing allows us to approach feedback in a novel way -- as an emotion-regulation problem. Recipients must down-regulate negative affect when hearing negative self-relevant information. Givers must down-regulate negative affect when risking interpersonal rifts or rejection. Here, we review relevant emotion regulation literature as it applies to the feedback process and identify points for future research. Conceptualizing constructive feedback as an emotional-regulation challenge may inform the design of future interventions.
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Ulichney, V., Jarcho, J., & Helion, C. (2021). The Self, Emotion, & Regulation Model of Giving and Receiving Constructive Feedback. https://doi.org/10.31234/osf.io/9vsp4
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