Resources: The effect of Top Management team characteristics and outside influences on the knowledge management of small entrepreneurial firms
AdvisorHamilton, Robert D. (Robert Devitt)
Committee memberMudambi, Ram, 1954-
Zeitz, Gerald Joseph, 1942-
Blackstone, Erwin A., 1942-
Di Benedetto, C. Anthony
SubjectBusiness Administration, Management
Top Management Team
Permanent link to this recordhttp://hdl.handle.net/20.500.12613/789
MetadataShow full item record
AbstractThis study examines small entrepreneurial firms and factors that influence their level of knowledge management and knowledge creation. The dissertation investigates the effect of top management team as a resource in small entrepreneurial firms. Stepping outside of the internal resources of a firm, this paper also delves into the effect of outside sources of capital and knowledge of firm knowledge creation. The paper enriches research on the factors that increase knowledge creation and knowledge management of small entrepreneurial firms. First, in response to evidence that Top Management Team (TMT) characteristics affect performance of high technology firms, this examined TMT average age, education and founder presence effect on the research and development (R&D) intensity, in a cross-sectional sample of software and pharmaceutical firms, with IPOs between the years 2002 and 2004. Average education is positively associated with R&D intensity. The interaction of TMT education and TMT average age negatively affects R&D intensity. TMT education in founders is positively associated with R&D intensity. The first set of results enriches extant research on TMT characteristics’ effect on R&D intensity, which ultimately affects firm performance. Continuing, extant research posits that the research and development (R&D) intensity of firms is highly correlated with knowledge creation as measured by patent citation. This paper argues that there are unexplained variables that moderate the effectiveness of research and development knowledge creation. Using the resource-based view, the top management team (TMT), is examined as an intangible asset. Hypotheses are developed on how high-technology firms’ creation of knowledge, operationalized as their patent citations output, is affected by the TMT characteristics of average age, education level, education background, founder presence, and TMT industry experience. The findings show that TMT education background and TMT industry experience are significant influences on firm patent citation. When controlling for the TMT variables, R&D intensity was not significantly related to patent citation. Finally, research on research and development intensity demonstrates a strong association with patents. At the same time, there is an unexplained gap in the move from research and development to patents in explaining innovation. Prior research assumes that internal resources are preeminent, ignoring the role of external factors. This paper reviews outside resources to assess their effect on patent citation and patent rates. It was found that partnerships with universities and firm geographic location improve innovative activity, whilst grants from the government and partnerships with large firms are not significantly associated with innovative activity. The Board of directors (BOD) has no significant impact on innovative activity. In terms of interaction effect, BOD has a negative interaction effect with geographic clusters. This paper enriches research on the outside resources that increase innovative activity.
ADA complianceFor Americans with Disabilities Act (ADA) accommodation, including help with reading this content, please contact email@example.com
Showing items related by title, author, creator and subject.
Employee brand internalization: The central route to a brand aligned workforceKing, Ceridwyn; Chen, Chih-Chien; Hunt, James M. (James Michael); Kent, Aubrey; Di Benedetto, C. Anthony (Temple University. Libraries, 2014)To achieve brand success and develop a competitive advantage through consistently delivering brand experiences to customers, the roles of employees in service organizations are critical. Specifically, it is necessary that service employees are capable and motivated to transform a brand promise into brand reality. Although service organizations have widely adopted internal branding initiatives to engender employees' pro-brand attitude and behavior, how employees perceive such organizational effort to inform their brand-consistent attitude and behavioral outcomes has remained unclear. Drawing upon Job Characteristics Theory, Self-Determination Theory, and Organismic Integration Theory, it is suggested that the attainment of employees' pro-brand attitude and behavior requires a joint effort from both the organization and employees. Organizations need to establish a brand climate through internal branding practices that enhance employees' perceived encouragement and support of the coveted brand performance. Based on this brand climate, employees are likely to internalize the brand enabling them to obtain necessary brand knowledge and skills, understand the relevance of the brand to their roles, as well as perceive a fit between their values and the values of the brand. As such, employees are more likely to develop positive brand attitudes and behaviors, including endorsing the brand, staying with the brand, and exhibiting brand-consistent behaviors (i.e., employee brand equity). The brand climate to brand internalization to employee brand equity model conceptualized in this dissertation was assessed with two empirical studies. Study 1 utilized a sample of current employees in service-related industries and Study 2 served as a strict replication study with a sample of current hotel employees. Additional moderation effects based on employees' individual traits including proactive personality and intrinsic motivation were also examined in Study 2. The results from both studies provide strong support for the conceptual model. Brand climate is shown to have a significant impact on all employee brand internalization factors. That is, when employees perceive that the organization is supportive and encouraging with respect to employees' brand performance, they are more likely to transform such perception into their brand understanding, including perceiving appropriate brand knowledge, self-brand relevance, and congruence between the brand values and their own value systems. In addition, it was found that when employees perceive a high level of relevance between their roles and the brand success, as well as congruence between the brand's values and their personal values, they are more likely to develop positive brand attitudes and behaviors, including endorsing the brand, staying with the brand, and exhibiting brand-consistent behaviors (i.e., employee brand equity). Further, it is suggested that employee proactive personality has a positive impact on the relationship between brand climate and employee brand value congruence, while employee intrinsic motivation to work has a negative impact on the relationship between employee perceived brand relevance and employee brand equity. This dissertation significantly advances the current internal brand management literature and contributes to theory development with respect to examining and validating employee brand internalization. This dissertation also provides practical implications to help justify and guide service organizations' investment in internal branding. In addition, this dissertation demonstrates that a brand-aligned workforce can be selected and cultivated through a brand climate that affords employees' internalization of the brand.
Pricing Participant Sport: The Pricing Development Process in Long-Distance Running EventsFunk, Daniel C. (Daniel Carl), 1964-; Jordan, Jeremy S.; Drayer, Joris; Fong, Nathan (Temple University. Libraries, 2017)The current research investigates pricing practices and consumer behavior in long-distance running events. Two studies address (1) current practices in pricing and registration policies for long-distance running events, and (2) factors that influence the decision-making process by which event organizers develop, adopt, and implement particular pricing policies. Study One involves a descriptive census of policies currently in use for a comprehensive list of running events in the United States that include races at the full or half marathon distance. Study Two adopts a multi-case study approach based on semi-structured interviews of running event organizers, supplemented by additional organizational documents, to investigate the pricing and registration policy development process. Collectively, these two studies examine the what, the why, and the how of pricing policy development in long-distance running events. Based on study findings, a conceptual model was developed incorporating major sources of influence (organizational, consumer, environmental, and event) on the pricing policy development process. This research contributes to sport management by providing deeper understanding of how participant sport, specifically long-distance running events, is priced and how pricing decisions influence consumer behaviors. Results additionally provide practical insight for running event organizers seeking to improve or enhance pricing policies and revenue management by understanding both common and atypical practices in use throughout the running event industry. Finally the current research lays a foundation for a stream of future research building on findings from two studies and data generated in the process of addressing the overarching research questions.
Dealing with Uncertainty in the Advance Ticket Sales Environment: An Empirical Examination on the Adaptive Nature of Consumer’s Intertemporal Choice DecisionsDrayer, Joris; Ok, Chihyung; Di Benedetto, C. Anthony; Hantula, Donald A. (Temple University. Libraries, 2019)Timing is everything. There are ideal times for essentially in everything we do. Every day we face questions of timing, but we have limited guiding principles to answer those questions. There is a science behind ‘when we buy’ and the advance ticket sales market provides a ripe laboratory for research. Consumer’s deal with myriads of uncertainty finding the ideal time to book that vacation they have been long time waiting for. Prices change daily based on real time demand and the information asymmetry between buyers and sellers further complicates this problem for consumers as decisional agents. Given this emerging research opportunity, this dissertation conducts a series of experimental studies to examine the underlying process consumers undergo when booking and purchasing sporting event tickets. Study 1 begins exploring two key decisional factors (sellout risk and opportunity cost) consumers use to guide their temporal choice under uncertainty. A selective attention bias was elicited where sport fans and casual consumers placed subjective weighted values on these uncertainty cues. Study 2 further examines distinct biases in temporal choice due to emotion and motivation of consumers. The study found that consumers with higher involvement led to the belief to find better priced deal in the future which was mediated by their overconfidence. Lastly, Study 3 examines the boundary conditions and tests how the information frame and structure of the environment can further influence consumer’s booking and purchase decision. The empirical findings from the dissertation highlight the importance of consumer’s decisional biases in inter-temporal choice and provides theoretical and practical implications for both marketing and pricing research. Unlike normative assumptions of rationality, the studies find that there is no one size fit all optimal decision model on whether to wait or purchase. The optimization strategy of temporal choice ultimately lies within the interaction between the individual and how they cope with uncertainty cues in their surrounding purchase environment.