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dc.creatorKang, Augustine W.
dc.creatorWalton, Mary
dc.creatorHoadley, Ariel
dc.creatorDelaCuesta, Courtney
dc.creatorHurley, Linda
dc.creatorMartin, Rosemarie
dc.date.accessioned2021-10-25T13:42:45Z
dc.date.available2021-10-25T13:42:45Z
dc.date.issued2021-06-02
dc.identifier.citationKang, A.W.; Walton, M.; Hoadley, A.; DelaCuesta, C.; Hurley, L.; Martin, R. Patient Experiences with the Transition to Telephone Counseling during the COVID-19 Pandemic. Healthcare 2021, 9, 663. https://doi.org/10.3390/healthcare9060663
dc.identifier.issn2227-9032
dc.identifier.doihttp://dx.doi.org/10.34944/dspace/6990
dc.identifier.urihttp://hdl.handle.net/20.500.12613/7009
dc.description.abstractBackground: To identify and document the treatment experiences among patients with opioid use disorder (OUD) in the context of the rapid move from in-person to telephone counseling due to the COVID-19 pandemic. Methods: Participants (n = 237) completed a survey with open-ended questions that included the following domains: (1) satisfaction with telephone counseling, (2) perceived convenience, (3) changes to the therapeutic relationship, (4) perceived impact on substance use recovery, and (5) general feedback. Responses were coded using thematic analysis. Codes were subsequently organized into themes and subthemes (covering 98% of responses). Interrater reliability for coding of participants’ responses ranged from 0.89 to 0.95. Results: Overall, patients reported that telephone counseling improved the therapeutic experience. Specifically, 74% of respondents were coded as providing responses consistently indicating “positive valency”. “Positive valency” responses include: (1) feeling supported, (2) greater comfort and privacy, (3) increased access to counselors, and (4) resolved transportation barriers. Conversely, “negative valency” responses include: (1) impersonal experience and (2) reduced privacy. Conclusions: Telephone counseling presents its own set of challenges that should be investigated further to improve the quality of care and long-term patient outcomes.
dc.format.extent8 pages
dc.languageEnglish
dc.language.isoeng
dc.relation.ispartofCOVID-19 Research
dc.relation.haspartHealthcare, Vol. 9, No. 6
dc.relation.isreferencedbyMDPI
dc.rightsAttribution CC BY
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectOpioid use disorder treatment
dc.subjectTelehealth services
dc.subjectQualitative
dc.subjectNeeds assessment
dc.titlePatient Experiences with the Transition to Telephone Counseling during the COVID-19 Pandemic
dc.typeText
dc.type.genreJournal article
dc.description.departmentSocial and Behavioral Sciences
dc.relation.doihttps://doi.org/10.3390/healthcare9060663
dc.ada.noteFor Americans with Disabilities Act (ADA) accommodation, including help with reading this content, please contact scholarshare@temple.edu
dc.description.schoolcollegeTemple University. College of Public Health
dc.creator.orcidHoadley|0000-0003-1360-0358
dc.temple.creatorHoadley, Ariel
refterms.dateFOA2021-10-25T13:42:45Z


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