Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event
Madera, Juan M.
DepartmentTourism and Hospitality Management
Permanent link to this recordhttp://hdl.handle.net/20.500.12613/6263
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AbstractThe effects of subjective stress and negative emotions on work have been theorized and widely researched, but the literature has mostly focused on organization-specific contexts. The purpose of the current paper was to understand the impact of subjective stress and negative emotions associated with COVID-19 on employee attitudes and behaviors toward the hospitality industry. In Study 1, qualitative interviews showed that the COVID-19 pandemic is (1) perceived as a negative event affecting the industry, rather than only affecting a particular job or company, and (2) distressful, provoking negative emotions. In Study 2, a quantitative study examined subjective stress and negative emotions associated with COVID-19, as well as industry turnover intentions and industry negative word-of-mouth as responses to the stress and negative emotions associated with the COVID-19 pandemic. The current research underscores the importance of studying work events that impact an industry and attitudes and behaviors toward the industry.
CitationYu, H., Lee, L., Popac, I., Madera, J.M. Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event. Int. J. Hosp. Manag. 94 (2021). https://doi.org/10.1016/j.ijhm.2020.102843
Citation to related workElsevier
Has partInternational Journal of Hospitality Management, Vol. 94
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