Service Recovery from the Customer's Perspective: Extending the Consumer-Directed Theory of Empowerment (CDTE)
Genre
Thesis/DissertationDate
2008Author
Pranic, LjudevitAdvisor
Roehl, Wesley S.Committee member
Aaronson, William EdsonHu, Clark
Corak, Sanda
Department
Business AdministrationSubject
Business Administration, GeneralPermanent link to this record
http://hdl.handle.net/20.500.12613/3718