TWO ESSAYS ON SERVICE ROBOTS AND THEIR EFFECTS ON HOTEL CUSTOMER EXPERIENCE
Genre
Thesis/DissertationDate
2020Author
Hu, Xingbao (Simon)Advisor
Yang, YangCommittee member
Wu, Luorong (Laurie)Ok, Chihyung (Michael)
Gong, Jing
Department
Tourism and SportSubject
Business AdministrationForgiveness
Hotels
Sentiment Analysis
Service Failure
Service Robots
Topic Modeling
Permanent link to this record
http://hdl.handle.net/20.500.12613/363