Using the mixed-method approach to examine telepresence outside the lab

Abstract

This study’s main focus is people’s experience of telepresence (or presence for short) —where the roles of technology are misperceived by media users in various ways, such as the illusion of “being there” in a mediated environment. Although over 2000 articles have examined telepresence and nearly all of research studies about telepresence have been conducted in labs by controlling and measuring the effects of different factors, with few examining it from the perspective of people’s experiences in their daily lives. Following Lombard and Sun’s (2014) (my previous study with Lombard) study of people’s presence experience outside the lab, this study used the combined results of a survey and an interview (n = 36) to explore participants’ lived experiences of presence. Participants offered basic information about them and their experience of presence in the survey; and talked about any experience of presence in their lives and specifically talk more details about their recent experience during the interviews. This study found when, where, with what kind of media, and in what situation people are more likely to have the experience of presence, and explored what elements could contribute to people’s experiences of different types of presence. The results of this study noted aftereffects of presence experiences, which means the effects presence has after people’s mediated experiences are over. These results were new findings to the study of presence outside the labs. Moreover, this study also demonstrated the value of Lombard and Sun’s (2014) survey and found two questions in the survey that could be improved.