• Design Thinking

      Bell, Steven; 0000-0003-3916-4013 (2008-01)
      Design thinking can offer a new way of thinking about, acting on, and implementing our resources and services with a more thoughtful and creative approach that is focused on the design of the best possible library user experience. @ your library My first encounter with the application of design thinking in a library setting was the Maya Design firm's renovation and remodeling of the main branch of the Carnegie Library of Pittsburgh. [...] librarians can still make use of design thinking in reengineering how users navigate the library and its electronic resources.\n Books and articles by and about design thinkers, such as the The Art of Innovation, can provide greater detail and more concrete examples of how design thinking is applied to the creation of products and services. The Blended Librarians Online Learning Community at blendedlibrarian .org is a free community open to all that is justbeginningto explore ways in which design thinking can be applied to further collab oration with community partners and help students achieve academic success.
    • Learning from Crucible Moments: Lessons in Crisis Leadership

      Bell, Steven; 0000-0003-3916-4013 (2019-02)
      Access to formal and informal leadership education and mentoring all contribute to the development of library leaders. Though crisis leadership may be discussed in leadership training, it is often the case that experiencing and leading through crises is the primary way in which most library leaders gain skill in managing these challenging situations. If we learn through our mistakes, then crisis leadership is surely a shining example of this principle for leaders are most apt to falter when finding themselves in the crucible. This article presents the crisis situation in which leaders are subjected to the changes forged in the crucible, as an opportunity for leaders to learn, gain wisdom and grow professionally, even when their performance may falter. It also presents the dark times crisis as a newer type of situation leaders will increasingly confront and for which they will find it difficult to adequately prepare. Different crisis scenarios are presented along with recommendations for how leaders can best manage and learn from them.