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dc.contributor.advisorPavlou, Paul A.
dc.creatorBarbaccio, Lisa R
dc.date.accessioned2020-11-03T15:34:12Z
dc.date.available2020-11-03T15:34:12Z
dc.date.issued2019
dc.identifier.urihttp://hdl.handle.net/20.500.12613/2580
dc.description.abstractThe growth rate and percent of GDP spend on health care has brought necessary attention to discussions on cost and quality within the health industry. This research posits that in order to tackle issues within these cost and quality-conscious discussions, consumers require increased literacy in the health insurance shopping and utilization processes. Health insurance literacy is relatively new terminology. In regard to consumer literacy measures in purchasing, the findings in Chapter 1 demonstrate that studies on health insurance literacy are inconsistent, with no consensus on which metrics are most appropriate to measure health insurance literacy. While there is a generally agreed upon definition of health insurance literacy, there is currently no standard scale to determine one’s literacy level. Additionally, literacy, in a broader construct, can assist consumers in making better informed choices about how to engage with and manage their health insurance. One particular example of a poor utilization habit is the use of the Emergency Room (ER) for non-emergent conditions. The findings in Chapter 2 demonstrate that educated consumers can be influenced to choose alternative sites for ER care. This research suggests that taking measures to advance health insurance literacy can improve both shopping and utilization behavior and, in turn, positively impact health care costs and efficiencies. The conclusion of this research theorizes on the best approach to influence literacy in health insurance; ultimately furthering the body of research that moves toward a more efficient, effective, and literate health insurance industry.
dc.format.extent157 pages
dc.language.isoeng
dc.publisherTemple University. Libraries
dc.relation.ispartofTheses and Dissertations
dc.rightsIN COPYRIGHT- This Rights Statement can be used for an Item that is in copyright. Using this statement implies that the organization making this Item available has determined that the Item is in copyright and either is the rights-holder, has obtained permission from the rights-holder(s) to make their Work(s) available, or makes the Item available under an exception or limitation to copyright (including Fair Use) that entitles it to make the Item available.
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/
dc.subjectHealth Care Management
dc.subjectHealth Insurance Consumerism
dc.subjectHealth Insurance Literacy
dc.titleConsumerism in Health Insurance: Understanding Literacy in Health Insurance Purchasing and Benefit Consumption
dc.typeText
dc.type.genreThesis/Dissertation
dc.contributor.committeememberMudambi, Susan
dc.contributor.committeememberVenkatraman, Vinod
dc.contributor.committeememberChitturi, Pallavi
dc.description.departmentBusiness Administration/Interdisciplinary
dc.relation.doihttp://dx.doi.org/10.34944/dspace/2562
dc.ada.noteFor Americans with Disabilities Act (ADA) accommodation, including help with reading this content, please contact scholarshare@temple.edu
dc.description.degreeD.B.A.
refterms.dateFOA2020-11-03T15:34:12Z


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