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    Strategic Scorecard for Governments

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    Genre
    Thesis/Dissertation
    Date
    2013
    Author
    Song, KiKyung Kyung
    Advisor
    Banker, Rajiv D.
    Committee member
    Basu, Sudipta, 1965-
    Mehta, Mihir
    Pavlou, Paul A.
    Department
    Business Administration/Accounting
    Subject
    Accounting
    Public Administration
    Government
    Performance
    Scorecard
    Well-being
    Permanent link to this record
    http://hdl.handle.net/20.500.12613/2432
    
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    DOI
    http://dx.doi.org/10.34944/dspace/2414
    Abstract
    This study draws on socio-economic accounting research and the concept of Balanced Scorecards to develop a scorecard that evaluates a government's performance. Citizens' well-being is used as a government's primary outcome suggested by utilitarianism and economics of happiness theories. Based on the development literature, human development (income, health, and education) is used as an intermediate outcome of government. Economic factors, governmental factors, national resources, and national system are used as the performance drivers. The governmental scorecard's validity is evaluated using both international and U.S. regional data. Citizens' well-being in both settings is driven only by income, not by health and education. However, health and education, along with economic factors, governmental factors, national resources, and national systems, contribute to income. Gender is also studied to determine: 1) if there are gender difference in well-being; 2) whether gender has a moderating role in the relationship between well-being and personal, social, and economic characteristics of individual; 3) whether the gender effect changes over time. The results show that gender has a different effect on the relationship between well-being and individual characteristics (i.e., race, degree obtained, working status, frequency of attending religious service, and income).
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