• From Gatekeepers to Gate Openers: Designing Meaningful Library Experiences

      Bell, Steven; 0000-0003-3916-4013 (2009-08)
      As gatekeepers and content buyers, academic librarians carve out only a limited higher education role - making information accessible - for themselves. Our future depends on our ability to differentiate what libraries offer and what library workers bring to their communities. This article lays out an alternate vision for the library profession - as gate-keeper - where the focus is on designing great library experiences and building relationships with community members.
    • Getting Organized for Action: Governance Structure Models for Statewide OER Projects

      Bell, Steven; 0000-0003-3916-4013 (2020)
      When academic librarians began to address the high cost of textbooks a decade ago, they typically created textbook affordability programs tailored to the needs of their own institutions. Acting independently allowed for fast implementation and progress, but the downside of going it alone is the potential lack of sustainability. While colleges and universities continue to develop local programs, the predominant trend more recently is the statewide open educational resources initiative. This article reports the findings of a survey of these state initiatives to learn more about their governance structures, as no one model has emerged. This information can benefit existing and future statewide initiatives to optimally structure their governance model for productivity, inclusiveness, and sustainability.
    • Introduction to Concept Mapping Project

      Bell, Steven; 0000-0003-3916-4013 (2018-09)
    • Is More Always Better?: When quality is the goal, access to everything may not be the user's best bet

      Bell, Steven; 0000-0003-3916-4013 (2003-01)
      Bell discusses the difficulty in searching for research information among online full-text journals. He discusses ways that librarians can reintroduce the concept that quality research and information retrieval can precede the acquisition of content.
    • It's All About the Experience: UX for Academic Libraries

      Bell, Steven; 0000-0003-3916-4013 (2015-09)
    • It’s Up to the Librarians: Establishing A Statewide OER Initiative

      Bell, Steven; Salem, Joseph A., Jr.; 0000-0003-3916-4013 (2017-10-31)
      Academic librarians increasingly adopt roles as campus leaders to promote the adoption of Open Educational Resources (OER) and other strategies to encourage making textbook affordability for students an institutional priority. When it comes to a statewide strategy to support academic library efforts for textbook affordability, Pennsylvania is lagging more progressive states such as Oregon, Georgia, Ohio, Virginia and Louisiana. This article makes a case for and lays out a strategy by which Pennsylvania’s academic librarians can develop a statewide initiative to tackle the challenge of textbook affordability together in order to achieve substantial progress.
    • Learning From Crucible Moments to Become Better Crisis Leaders

      Bell, Steven; 0000-0003-3916-4013 (2018-11)
      If you lead, you will face a crisis. Of all the demands made on leaders, crisis leadership is probably the most challenging, and it is the one they are least prepared to handle properly due to lack of experience and skills. While thinking ahead about how to respond in a crisis can help, it really comes down to whether each leader’s personal experience has equipped them with the right level of fortitude and courage to take an organization through such an event, especially given the highly unpredictable nature of crises. The central premise presented in this article is that each leader can gain valuable experience and learn from his or her own crucible moments, and that this will in turn help them become more confident crisis leaders.
    • Learning from Crucible Moments: Lessons in Crisis Leadership

      Bell, Steven; 0000-0003-3916-4013 (2019-02)
      Access to formal and informal leadership education and mentoring all contribute to the development of library leaders. Though crisis leadership may be discussed in leadership training, it is often the case that experiencing and leading through crises is the primary way in which most library leaders gain skill in managing these challenging situations. If we learn through our mistakes, then crisis leadership is surely a shining example of this principle for leaders are most apt to falter when finding themselves in the crucible. This article presents the crisis situation in which leaders are subjected to the changes forged in the crucible, as an opportunity for leaders to learn, gain wisdom and grow professionally, even when their performance may falter. It also presents the dark times crisis as a newer type of situation leaders will increasingly confront and for which they will find it difficult to adequately prepare. Different crisis scenarios are presented along with recommendations for how leaders can best manage and learn from them.
    • Linking the Library To Courseware: A Strategic Alliance to Improve Learning Outcomes

      Bell, Steven; Shank, John D.; 0000-0003-3916-4013 (2004-11)
    • Mastering Moderation

      Bell, Steven; 0000-0003-3916-4013 (2010-06)
      If what you do is emulate what you've seen most moderators do at library conferences, both physical and virtual, chances are you'll politely ask attendees to take their seats before you start reading off the presenters' names and their canned biographical statements. Here are some of the primary responsibilities the moderator should agree to accept: * Develop a timeline for preparation leading up to the program * Create a script or timeline that gives structure to the presentation * Bring presenters together for program planning * Identify strategies to engage the audience * Keep the speakers on time and the attendees invo ved * Orchestrate the program with flexibility * Wrap up the proceedings with authority Designing the program When attendees experience a great program, it's usually the result of intentional design. [...] each moderator should decide what works best for each individual program, the speakers, and the audience.
    • New Information Marketplace Competitors: Issues and Strategies for Academic Libraries

      Bell, Steven; 0000-0003-3916-4013 (2002-04)
      Administrative portals, e-braries, and other commercial information providers are challenging the academic library's traditional monopoly as the campus information gateway. Are these new information marketplace competitors a threat or an opportunity for academic libraries? Might they draw away the library's user base or can they be harnessed to provide access to more and better digital collections? This article examines the impact of these new competitors, presents results from a survey of library directors about their responses to information competition, and discusses strategies library directors can use to maintain the library's status as the user's first choice of information provider.
    • New Roles for the Road Ahead: Essays Commissioned for ACRL's 75th Anniversary

      Bell, Steven; Dempsey, Lorcan; Fister, Barbara; 0000-0003-3916-4013 (2015)
    • Staying True to the Core: Designing the Future Academic Library Experience

      Bell, Steven; 0000-0003-3916-4013 (2014-07)
      In 2014, the practice of user experience design in academic libraries continues to evolve. It is typically applied in the context of interactions with digital interfaces. Some academic librarians are applying user experience approaches more broadly to design both environments and services with human-centered strategies. As the competition for the time and attention of students and faculty increases, along with expanding options for acquiring scholarly content that more frequently circumvent traditional libraries, academic librarians will seek new methods to understand and engage with the members of their community. This article envisions a future where user experience design moves from the periphery to the core of academic library operations. While it is a future shaped by advanced technology that radically changes user expectations, the author imagines an experience that is futuristic but rooted in the core values of contemporary academic library practice.