• Login
    View Item 
    •   Home
    • Theses and Dissertations
    • Theses and Dissertations
    • View Item
    •   Home
    • Theses and Dissertations
    • Theses and Dissertations
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Browse

    All of TUScholarShareCommunitiesDateAuthorsTitlesSubjectsGenresThis CollectionDateAuthorsTitlesSubjectsGenres

    My Account

    LoginRegister

    Help

    AboutPeoplePoliciesHelp for DepositorsData DepositFAQs

    Statistics

    Most Popular ItemsStatistics by CountryMost Popular Authors

    Values Subduction: A Critical Examination of the Hyderabad Information Technology Sector

    • CSV
    • RefMan
    • EndNote
    • BibTex
    • RefWorks
    Thumbnail
    Name:
    Hall_temple_0225E_11575.pdf
    Size:
    873.8Kb
    Format:
    PDF
    Download
    Genre
    Thesis/Dissertation
    Date
    2013
    Author
    Hall, Catherine
    Advisor
    Andersson, Lynne Mary
    Committee member
    Calvano, Lisa M.
    Deckop, John Raymond
    Halbert, Terry
    Department
    Business Administration/Human Resource Management
    Subject
    Business
    Culture
    Indian Bpo
    Permanent link to this record
    http://hdl.handle.net/20.500.12613/1370
    
    Metadata
    Show full item record
    DOI
    http://dx.doi.org/10.34944/dspace/1352
    Abstract
    Increasingly, there are organizations, industries, and cities worldwide where the "first" and "third" worlds meet in terms of culture, commerce, and politics. Although researchers agree there are significant socio-cultural implications associated with living and working in these dynamic spaces, there is considerable debate about the nature of these implications. Emerging as an example of an industry operating outside traditional parameters of space, time, and culture, the Indian Business Process Outsourcing (BPO) industry employs Indians to service the needs of clients and customers from around the world without ever having to leave India. Often heralded (or sometimes demonized) as vanguards of an idealized (i.e. Westernizing) Indian middle class, the identities of call center workers are often extrapolated from the goods they consume, and employment in the global workforce is equated with ascension into the global consumer class (Saraswati, 2008). In reality, the deeper socio-cultural implications of working in the Indian BPO industry are as unclear--both conceptually and empirically--as they are contested. In this research, I contribute to our understanding of these issues by examining the ways in which call center work influenced the values and behaviors of my respondents from their unique points of view. Within the empirical domain, I present a critical ethnographic analysis of fieldwork I conducted in "DomesTech"--an Indian-owned, hybrid-focused BPO organization in Hyderabad, India. Calling upon postcolonial theory and the Bhabhaian perspective of "Third Space" as conceptual and analytical guides and focusing on the values of family, materialism, and ecological orientation, my research shows that call center workers do not fit neatly into the aspirational mold often attributed to them. I also argue that the sociocultural implications of contemporary call center work are not sufficiently conceptualized by existing theoretical frameworks. Hoping to contribute to our theoretical understanding of these issues, I engage in a grounded theory approach to data analysis and call upon the geological process of subduction as interpretive metaphor to develop a refined conceptualization of contemporary culture change.
    ADA compliance
    For Americans with Disabilities Act (ADA) accommodation, including help with reading this content, please contact scholarshare@temple.edu
    Collections
    Theses and Dissertations

    entitlement

     
    DSpace software (copyright © 2002 - 2023)  DuraSpace
    Temple University Libraries | 1900 N. 13th Street | Philadelphia, PA 19122
    (215) 204-8212 | scholarshare@temple.edu
    Open Repository is a service operated by 
    Atmire NV
     

    Export search results

    The export option will allow you to export the current search results of the entered query to a file. Different formats are available for download. To export the items, click on the button corresponding with the preferred download format.

    By default, clicking on the export buttons will result in a download of the allowed maximum amount of items.

    To select a subset of the search results, click "Selective Export" button and make a selection of the items you want to export. The amount of items that can be exported at once is similarly restricted as the full export.

    After making a selection, click one of the export format buttons. The amount of items that will be exported is indicated in the bubble next to export format.