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Bedside Reporting and Its Effect on Patient Satisfaction, Patient Safety and Nurse Satisfaction
Flores, Anyssa Murphy, Jill O’Neill-Orsini, Colleen
Flores, Anyssa
Murphy, Jill
O’Neill-Orsini, Colleen
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Poster (Research)
Date
2016
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Nursing
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DOI
http://dx.doi.org/10.34944/dspace/9077
Abstract
Change of shift reporting is when the nurse who is ending their shift gives pertinent information about the patient to the oncoming nurse. This is meant to promote patient safety and continuity of care, and to deliver best practice to the patient the nurse is caring for. There are many different ways that change of shift is performed in different hospitals and even on different units. The purpose of this literature review was to see if implementing bedside reporting into change of shift would increase patient satisfaction, patient safety, and nurse satisfaction. In 2014, 653 hospitals were surveyed and 51% said they believed information was lost during shift changes. The Joint Commission estimates that 80 percent of serious medical errors involve miscommunication between caregivers when patients are handed-off. For this project, six articles were analyzed and reviewed to see if bedside reporting would increase patient satisfaction, patient safety, and nurse satisfaction. These articles had both qualitative and quantitative results and were directly related to nursing bedside reporting. The evidence seen in these six articles proved that incorporating bedside reporting during change of shift caused an increase in patient satisfaction, patient safety, and nurse satisfaction.
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