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Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event

Yu, Heyao
; 
Lee, Lindsey
; 
Popac, Iuliana
; 
Madera, Juan M.
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Genre
Pre-print
Date
2021-04
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Committee member
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Department
Tourism and Hospitality Management
Subject
COVID-19
 Industry attitudes
 Stress
 Negative emotions
 Negative work events
 Turnover intentions
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http://hdl.handle.net/20.500.12613/6263
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COVID-19 Research
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Lee-PrePrint-2021-04.pdf
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https://doi.org/10.1016/j.ijhm.2020.102843
Abstract
The effects of subjective stress and negative emotions on work have been theorized and widely researched, but the literature has mostly focused on organization-specific contexts. The purpose of the current paper was to understand the impact of subjective stress and negative emotions associated with COVID-19 on employee attitudes and behaviors toward the hospitality industry. In Study 1, qualitative interviews showed that the COVID-19 pandemic is (1) perceived as a negative event affecting the industry, rather than only affecting a particular job or company, and (2) distressful, provoking negative emotions. In Study 2, a quantitative study examined subjective stress and negative emotions associated with COVID-19, as well as industry turnover intentions and industry negative word-of-mouth as responses to the stress and negative emotions associated with the COVID-19 pandemic. The current research underscores the importance of studying work events that impact an industry and attitudes and behaviors toward the industry.
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Citation
Yu, H., Lee, L., Popac, I., Madera, J.M. Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event. Int. J. Hosp. Manag. 94 (2021). https://doi.org/10.1016/j.ijhm.2020.102843
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Elsevier
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International Journal of Hospitality Management, Vol. 94
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